FORUM SUPPORT : Support on forum is provided by users, moderators and the developer to the extent possible. According to availability, response time may vary, but we try to answer as soon as possible (often found response time: between 12h and 3 days, during opening hours)

PRO SUPPORT by email : Our working hours are Monday to Friday 10:00–16:00 GMT. Support requests sent outside our working hours may be replied to with a small delay due to objective, self-understood reasons.